A support strategy that promotes success and stability.
By far the cornerstone service oofering in which this company was established. With small to mid size businesses in mind, RNM provides a complete departure from what customers have come to expect from network service providers. The model is based on a proactive approach for the support of network infrastructures. The service provides customers that currently operate without an IT staff to completely outsource their network support. For sites with an existing staff it can also complement the skill sets of the IT department thus extending their capabilities to tier 3 class support. RNM allows InTech engineers the ability to perform all the maintenance tasks that should be performed on a routine basis. Realtime support never looked this good on the bottom line.
In addition, the capabilities of RNM allows our engineers to address technical issues the moment they arise. In many cases even before the customer is aware that a problem exists. This service is offered as a flat rate subscription service, based on a monthly per server support charge. All service, both routine maintenance as well as trouble calls, are covered under the subscription charges provided the tasks can be addressed remotely. If onsite service is required, an engineer would be dispatched under a reduced service rate.
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